Archive for the ‘Maintenance’ Category

DLCs missing? What happened and how we fixed it

Thursday, November 5th, 2020

Hello everyone!

Many people lost access to one or several DLCs after the 2.7.10 update, for the reason we will explain below.

This only affected players that bought the game or one of the DLCs on the following platforms: the Apple AppStore, the Apple Mac AppStore, the Google Play Store and the Steam Store.

First, let us point out that, if it’s not done already, you simply need to relaunch your app or game (close it and restart it) to be restored access to these maps, as we fixed this issue.
If not (you never know, there are always some rebellious accounts), please contact us here and we will do the necessary: https://asmodee.helpshift.com/a/ticket-to-ride/?contact=1

Now, let us explain what happened: some months ago, many of you reported a bug where when you bought one or several maps, you received one or several of the reported missing maps (Europe, USA 1910, Legendary Asia, India, Switzerland and Nordic Countries) for free.

Please note that having achievements on these maps doesn’t prove that you ever purchased them, it simply proves you got access to it- which is precisely what the bug did.
Additionally, it seems important to us to precise, because of many confusions, that the “Europe” map only contains one map, the Europe one, and isn’t a bundle of maps.
It goes the same way with the base game “Ticket to Ride” which only contains the basic USA map (not USA Mega / USA 1910) and is not a bundle either.
Finally, please know that your purchase history cannot be tampered with by us or anyone else, and thus if the maps you were missing don’t appear, it shows that you indeed did not purchase them and benefitted from this bug I explained above.

We have been working on this for the past few months and the last update, version 2.7.10, did fix, among other issues, this particular one- that is why you temporarily lost access to these maps.

However, as previously stated, we decided to give back all the missing maps to everyone who got affected by it as this was solely our mistake in the first place.
We successfully wrote and deployed a script which did that and that is why you now simply need to restart your game to find these maps back.

We thank you very much for your patience and understanding,

We hope you will have fun playing on these maps again!

Asmodee Digital

Ticket to Ride 2.7.10 update is now live!

Tuesday, October 27th, 2020

Good day fellow train buffs and other railway enthusiasts!

We are pleased to announce that the 2.7.10 update for Ticket to Ride (the digital adaptation) is now available.

We have been working the past few months to continue on improving the game and address the issues that you have been continuously reporting to us.
We are very grateful for your unwavering loyalty and dedication to the game as your help is essential for us to be able to identify issues, but also the features and improvements you would like to see in the game!

As a token of our appreciation, let us present to you the many bug fixes that we are implementing with this update.


CHANGE LOG:

Stores & platforms:
– Steam (PC),
– Google Play Store (Android),
– Apple Store (iOS/Mac),
– Amazon (Android),
– Humble Bundle (PC/Mac/Android),
– Epic Games Store (PC/Mac),
– GOG (PC/Mac)

All platforms:
– Fixed the clock behavior: the player clock is now permanently in sync with the server clock
– Fixed online game passwords behavior: players cannot create a game with an empty password anymore
– Fixed the bot behavior on the Germany map when it replaced a player at the start of the game
– Fixed the bug that caused DLCs acquired on Windows to not be synchronized to the Asmodee.net online account

Android only:
– Handle Android Lollipop 5.1 OS correctly (this update ensures that the game and its features work perfectly on Android Lollipop 5.1 OS and newer Android OS versions)
– Fixed the “share” button which didn’t work

Windows only:
– Fixed the invitation bugs on Windows where the train icon didn’t appear for some players and made it impossible to invite them


We thank you once more for your support and the love you share for the game and care to precise we will keep up the hard work!

Have a good day, have fun, and see you soon on a ride!

Small World digital is updated!

Monday, September 7th, 2020

Greetings Small World players!

We are delighted to announce the release of a brand new update for Small World! Make sure to have the latest version of the digital adaptation of to find your friends online!

You can check the patch notes in details here:

  • When the bot plays Hordes of Pixies and they Redeploy they should not leave a token “Hordes of” but only tokens of Pixies”
  • The priestess tower is now working while controlling ghouls in decline “
  • Bug fix freeze when the bot plays Ransacking Sorcerers.
  • On Android, you can move from screen to screen without lag (experience is more fluid).
  • When you look at the Recent opponents you should see the list of the players you played with, that way you may add them to my buddies list”
  • Ransacking animation is visible so we can better understand the coin being stolen from opponent.
  • Die indicator when use mercenary to conquest a region is not visible.
  • You can resume your multisession online game even though other player is not on the game and game is finish.

We wanted to thank you all for your loyalty over the past few years. Small World is back to work so get ready to deploy your armies!

If you have any questions, you can reach the support here.

Have fun and good luck in your conquests!

Scheduled Maintenance Operation on January Tuesday 9th 2018

Friday, January 5th, 2018

AsmodeeWe are planning a 2 hours maintenance operation on our systems and servers on January 9th, 2018, starting at 09:00 UTC (4:00 AM EST).

During this maintenance we’ll move all our infrastructure to a new provider, in order to enhance the quality of our services and allow for more growth in the future.

Unfortunately this means we will have to completely shut-down our digital services during the operation. We estimate that the migration process will take our IT team two full hours.

During this 2 hours time span it will not be possible to play online on most of our games (including but not limited to Ticket to Ride, Smallworld 2, Splendor, Carcassonne, Potion Explosion, Mysterium, Memoir’ 44 etc.). It will normally be possible to play most of those games in solo or offline mode.

It will also not be possible to log-in with an Asmodee.net account in any of those games either, nor browse rankings or leaderboards. Access to our various websites will also be impossible (including but not limited to the Days of Wonder website, Asmodee.net Account website, etc) or severely degraded (Fantasy Flight Games Community, Asmodee Digital Forums, etc).

We will update as best as we can the Asmodee Status Page with any information about the progress and resolution of this maintenance operation.

Our technical support team will also be on the bridge to answer any questions regarding the maintenance operation and/or any issues after the maintenance procedure.

We appreciate your understanding and patience as we continue to make Asmodee Digital and Days of Wonder games even better!

Maintenance planned for Monday June 30

Monday, June 23rd, 2008

corpo-100.jpgWe will perform a heavy maintenance operation on this Wednesday June 25 Monday June 30. All our servers will be completely shut down (web, on-line games, etc.) during the whole morning (Paris time).

We are moving into a new data center and adding new servers, bringing improved reliability and performance.

We thank you for your understanding.

UPDATE: the maintenance operation has been postponed to Monday June 30. Sorry for the inconvenience.