Comments on: Ticket to Ride Switzerland replacement cards now available http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/ This blog is devoted to newsworthy announcements related to Days of Wonder’s games and the company itself. Tue, 18 Jun 2013 22:57:45 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Stephen Waits http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/#comment-3512 Stephen Waits Sat, 31 May 2008 02:55:48 +0000 http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/en/#comment-3512 Thank you DOW!!! Thank you DOW!!!

]]> By: John http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/#comment-3508 John Fri, 30 May 2008 15:21:39 +0000 http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/en/#comment-3508 Good job, DOW. I finally picked this up yesterday after I read you were replacing the cards. Good job, DOW. I finally picked this up yesterday after I read you were replacing the cards.

]]> By: Dan http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/#comment-3506 Dan Fri, 30 May 2008 01:32:26 +0000 http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/en/#comment-3506 Thanks as always, DOW, for GREAT customer service! The original cards were a bit substandard, but I don't feel that you owed us a thing! The fact that you're providing replacements is just one more example of your commitment to keeping your customers happy. Thanks again! Thanks as always, DOW, for GREAT customer service! The original cards were a bit substandard, but I don’t feel that you owed us a thing! The fact that you’re providing replacements is just one more example of your commitment to keeping your customers happy. Thanks again!

]]> By: Diane Close http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/#comment-3505 Diane Close Thu, 29 May 2008 19:34:05 +0000 http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/en/#comment-3505 I am happy to report that DOW IS addressing our situation, and I have asked them to address the larger situation of users who don't have Internet access. DOW stated that it wasn't their intent to keep legitimate Ticket to Ride Switzerland owners from getting the replacement cards, and I requested that they address that issue more fully as their original offer features pretty exclusionary language/restrictions and does not give the impression that this is a negotiable situation. I am happy to report that DOW IS addressing our situation, and I have asked them to address the larger situation of users who don’t have Internet access. DOW stated that it wasn’t their intent to keep legitimate Ticket to Ride Switzerland owners from getting the replacement cards, and I requested that they address that issue more fully as their original offer features pretty exclusionary language/restrictions and does not give the impression that this is a negotiable situation.

]]> By: Noaceyet http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/#comment-3504 Noaceyet Thu, 29 May 2008 14:00:45 +0000 http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/en/#comment-3504 Why can't DOW send out replacement cards after you send them the defective deck back? Then there are no worries about using the Web Access card. Plus..I don't know....RioGrande never makes a fuss about these things. I just sent an e-mail, and the "defect" was rectified. And I remember when the original TtR boards were defective (missing number on scoring track)....DoW didn't make a fuss getting replacement boards out back then. Just sned the deck to Paul. It will be good press, and it won't cost much. Why can’t DOW send out replacement cards after you send them the defective deck back? Then there are no worries about using the Web Access card.

Plus..I don’t know….RioGrande never makes a fuss about these things. I just sent an e-mail, and the “defect” was rectified. And I remember when the original TtR boards were defective (missing number on scoring track)….DoW didn’t make a fuss getting replacement boards out back then. Just sned the deck to Paul. It will be good press, and it won’t cost much.

]]> By: Kjetil http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/#comment-3503 Kjetil Thu, 29 May 2008 06:03:51 +0000 http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/en/#comment-3503 Thank you! I was very, very (very) disappointed when I first saw the old cards, but this will yet again make you guys number one! Really amazing how far DoW is willig to stretch to make the customers happy. ..and happy we are! Thank you Thank you! I was very, very (very) disappointed when I first saw the old cards, but this will yet again make you guys number one! Really amazing how far DoW is willig to stretch to make the customers happy.

..and happy we are!

Thank you

]]> By: HIEW Chok Sien http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/#comment-3502 HIEW Chok Sien Thu, 29 May 2008 02:03:30 +0000 http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/en/#comment-3502 I think the DoW team is going the extra mile for their customers. In my opinion they really didn't need to do this free card replacement. I own TTR Switzerland, and yes, the cards are thinner than usual, but it is not really as disastrous as some people make it sound. However DoW takes pride in their game quality and customer service, and did it for us. That's something I'm very happy about and grateful for. I think the DoW team is going the extra mile for their customers. In my opinion they really didn’t need to do this free card replacement. I own TTR Switzerland, and yes, the cards are thinner than usual, but it is not really as disastrous as some people make it sound. However DoW takes pride in their game quality and customer service, and did it for us. That’s something I’m very happy about and grateful for.

]]> By: Diane Close http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/#comment-3499 Diane Close Wed, 28 May 2008 22:19:28 +0000 http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/en/#comment-3499 Consumers will fall for anything these days, as long as you say it's "free". I'd like to point out that this offer excludes legitimate TTR: Switzerland owners who don't have web access, or who own TTR: Nordic (which make Switzerland just as playable as TTR or TTR: Europe). And I expect there will be many individuals who own the base game(s) but NOT TTR: Switzerland, who will grab these "free" cards to sell or trade. How long until packs start showing up on ebay, eh? Not long, I'd bet. DOW, you should've thought this one through better! TTR: Switzerland owners should qualify for replacement cards, full stop! Consumers will fall for anything these days, as long as you say it’s “free”.

I’d like to point out that this offer excludes legitimate TTR: Switzerland owners who don’t have web access, or who own TTR: Nordic (which make Switzerland just as playable as TTR or TTR: Europe).

And I expect there will be many individuals who own the base game(s) but NOT TTR: Switzerland, who will grab these “free” cards to sell or trade. How long until packs start showing up on ebay, eh? Not long, I’d bet.

DOW, you should’ve thought this one through better! TTR: Switzerland owners should qualify for replacement cards, full stop!

]]> By: David Tracy http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/#comment-3498 David Tracy Wed, 28 May 2008 21:43:54 +0000 http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/en/#comment-3498 Thanks very much, this is great news! And yes, people will complain about *anything* these days. Gadzooks! Thanks very much, this is great news!

And yes, people will complain about *anything* these days. Gadzooks!

]]> By: baba44713 http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/#comment-3497 baba44713 Wed, 28 May 2008 17:48:55 +0000 http://blog.daysofwonder.com/2008/05/28/ticket-to-ride-switzerland-replacement-cards-now-available/en/#comment-3497 Oh come on, DoW does the right thing and offers the replacement cards, free of charge, and people still complain. In retrospect, DoW should have put unique IDs on each of TTR:S boxes and it would solve all these problems, but since they didn't, a half-solution is better then no solution at all. Thanks DoW! Oh come on, DoW does the right thing and offers the replacement cards, free of charge, and people still complain. In retrospect, DoW should have put unique IDs on each of TTR:S boxes and it would solve all these problems, but since they didn’t, a half-solution is better then no solution at all. Thanks DoW!

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