With BattleLore now finally shipping in quantities, a number of customer service issues are appearing:
- The production dice are wearing out faster than acceptable. While we discovered this issue too late to fix it in the current batch of games, we will be offering anyone with a defective set a free replacement. New, more durable, screen-printed dice are being manufactured as of this writing. As soon as they are ready, we will be airshipping them to our warehouses for delivery to you, at our cost.
All that will be required of you will be registering on our web site, using the web card number that comes on the back of every game’s Adventures Booklet. We will be setting up a special page, dedicated to this issue, as soon as these replacement dice become available.
- As previously discussed in our forums, some figures (heavy human cavalry and archers in particular) are subject to bending in the lower tray of the game. An effective, yet simple fix is described in details here: http://blog.battlelore.com/bent/en/ .
We are also looking into packaging alternatives for future releases.
- The Online Adventure Editor, and a few support pages (Landmarks & Creatures Compendium) are not live yet.
We are working around the clock to release these in a timely manner. We will post announcements as soon as these pages go live.
- Due to the season and recent volume of games we have shipped, we might not be able to answer everyone’s questions or handle all the requests we receive in as timely a manner as we usually strive for.
Please bear with us as we work on minimizing these delays.
We all worked very hard for many months to release this game. We are heartened and excited by the reception it has received so far, but we are truly disappointed that a few of the components fail to meet our own usual standards. Please be assured that we are and will continue to work hard to make it right.
Thank you for your support and understanding.
CEO – Days of Wonder, Inc.