Products finally started shipping this week! Here follows a detailed explanation of what is happening this week and next. Important note: No matter how eager you might be to receive your game 😉 we ask that you please do not contact us for additional information regarding your own specific order, since:
- We will not be able to provide you with any more information than what follows.
- And contacting us will just slow down our efforts to get your game and minis out the door as quickly as we possibly can.
Products started shipping out to distributors in each country earlier this week. Once the distributors receive their shipments, late this week or early next, they will immediately dispatch these games to their own resellers. Products – and promotional figures for the first orders in each country – should start appearing in stores on December 8, possibly earlier in a few places.
European web store pre-orders
Pre-orders placed on the Days of Wonder European web store (you were charged in Euros, if you did so) started shipping earlier this week. You have, or will receive, a confirmation e-mail with a link to track the delivery of your package as soon as your order is processed. If the link does not work (ie says something along the lines of “sorry, no tracking information is available”), do not contact us or panic! It just means that you clicked on the status at a time when the product was between our warehouse and the first transit station of our shipper, a short period of time during which no tracking information is available. Clicking on your link a day later will usually provide you with the information. Except for France (see below), all European pre-orders placed on our web store are shipping out of our German warehouse. In France, the games are being shipped out of our own facilities. A first batch left today, and more will follow throughout the week until all pre-orders have been processed. Again, please do not call or e-mail us.
If you were (France – Paris area only) among those customers who chose to visit our office to handpick your copy tonight, then you should have it as of this writing. 😉
A few lucky Parisians, November 28, 2006
IN THE US AND REST OF THE WORLD (including Canada, Australia, …)
In the US –
Products started shipping out to distributors nationwide last Wednesday. The official ship date from distributors is set for Monday December 4, so this is the date upon which distributors will start shipping the games to their resellers. As a result, games should arrive to stores in your area by the end of next week. If you have pre-ordered from your local game store, this is when you will be able to pick up your copy of the game, along with the Hill Giant (if you were not given one earlier).
In other countries, including Canada, Australia, … –
The products are starting to go out to our various distributors’ shipping brokers this week. Date of actual availability in stores in your country will depend upon a number of factors (such as transit and customs time) out of our control. If you have questions regarding availability in those places, please contact your local reseller directly or have them talk to their regular distributors.
US web store pre-orders (including US, Canada, and pre-orders from other non-European countries)
If you placed a pre-order in our US web store (i.e if you paid in $, rather than Euros), then your game will ship early next week, at the same time US distributors are sending out games to their resellers. You will automatically receive an e-mail notification informing you that your order has been processed and shipped. If you opted for a method of shipment that provides tracking information (such as UPS), a link to that information will also be included in your e-mail notification. The exact date of delivery of your game will still depend on a number of factors such as your distance from our warehouse (in South Dakota), country of origin (if you live outside the US) and chosen method of shipping (UPS, parcel post, …) – so please do not contact us immediately regarding the whereabouts of your product.
Games in our South Dakota warehouse
Because we ended up shipping products out of our US warehouse later than we had hoped for, we have decided to help make up for it by:
- Extending the cut-off date for the Hill Giant promotion for pre-orders placed in our US web store to December 6.
- Summoning the Earth Elementals earlier than previously announced! 😉
If you placed a pre-order in our US web store on or before December 6, then we will automatically ship you an Earth Elemental figure, along with your copy of the game! We will also add in the Hill Giant if it did not go out to you earlier. There is no need to contact us: this will all happen automatically.
Earth Elementals for US customers who did not purchase through our web store
The Earth Elemental figures will still be available at conventions and events throughout the US. However we know that many of you may not have a BattleLore event near you. To make sure that anyone who wants a figure, effective December 6, Earth Elementals will be available for a modest shipping and handling fee of $ 4.00 directly from our web site (or free of charge if you order other products at the same time). You will need to register your game, using the web access code provided in your copy of BattleLore, to access this promotion, which is limited to one Earth Elemental per copy of the game you register. Around the same time, we will also make demo kits available to stores, and volunteers wishing to run various events. Details about these demo kits and how to obtain them will follow in an upcoming blog entry. We look forward to getting the games out to you, and resuming our regular blog entries as soon as things settle down!
The entire DoW team